Professional Services
We possess high-level expertise in the Microsoft Office Suite, Crystal Reports, process management,
and data management. The foundation of our business is built on trusting relationships and consultative selling:
We listen and customize!
TechKnowledge Birmingham's professional services reside in a niche between high-end IT services and basic
education of end-users/knowledge workers. Our strength is building customized, efficient data management
and workflow solutions which are practical and relevant to management and end-users.
Whenever possible, we utilize the client's current available business technologies - which means
no additional software purchases unless absolutely necessary. Two priorities for our company:
- Client self-sufficiency.
- No lost productivity during transition or deployment.
Here are the five basic components in our Professional Services process:
- Assessment
Through interviews, meetings, and client demos, determine the general needs up front:
- Identify key uses of systems.
- Identify strengths and weaknesses.
- Identify productivity "snags".
- Suggest best deployment practices.
Professional Services Engaged
- Scope & Architect
- Requirements Session
- Needs Defined and Captured
- Solution Developed to Meet Requirements
- Suggest Best Deployment Practices
- Planning and Budgeting
- Establish the Scope or Range of the Project
Statement of Work Completed and Approved
- Build
- Custom Solution
- Implementation & Customization
- Integration
- QA Testing
- Knowledge Transfer: Customized to Transfer Project-Specific Skills to Managers and End-Users
Solution Ready
- Deploy
- Customer Walk-Through
- Change Requests
- Rollout
- Hands on Knowledge Transfer: When warranted, we send an
SME (Subject matter expert) with proven
instructional skills on-site to work with employees in their work environment.
Solution Operational
- Sustain
- Content Maintenance
- System Administration
- Operations
- Support
- Change Requests
Solution Maintained
Our Clientele